Shipping policy
Shipping Information
At CielBloom, we strive to deliver your favorite fashion pieces to your doorstep as quickly and efficiently as possible. Below you'll find all the details about our shipping process.
Shipping Destinations
We currently ship to most countries worldwide. During checkout, you'll be able to see if we deliver to your location.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Please note that processing times may be slightly longer during peak seasons or promotional periods.
Shipping Methods & Delivery Times
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
- Priority Shipping: 1-3 business days (available for select destinations)
Delivery times are estimates and may vary depending on your location and customs processing.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Your shipping destination
- The total weight of your order
- The shipping method selected
Free shipping may be available for orders meeting certain criteria - check our promotions page for current offers.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information. You can track your package directly through our website using your order number.
Customs & Import Taxes
For international orders, please note:
- Your order may be subject to import duties and taxes
- These charges are the responsibility of the recipient
- We cannot predict what these charges might be
Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate. We cannot be held responsible for packages shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about our shipping policy, please reach out through our customer service portal. We're happy to help!