Faq
Ordering & Payment
How can I place an order?
Simply browse our collection, select your preferred items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Is my payment information secure?
Absolutely. We use SSL encryption technology to protect all your personal and payment information. We never store your full credit card details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) options. Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes! We ship to most countries worldwide. International delivery times typically range from 7-14 business days, depending on customs processing in your country.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number on our website or the carrier's website to monitor your package's journey.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Swimwear must be returned with hygienic liners intact.
How do I initiate a return or exchange?
Visit our Returns Center in your account dashboard to start the process. You'll receive instructions and a prepaid return label if applicable.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for the refund to appear in your account, depending on your payment method.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend measuring yourself and comparing to our charts for the best fit.
Are your swimwear items chlorine-resistant?
All our swimwear is made from high-quality, durable fabrics that resist chlorine damage when properly cared for. We recommend rinsing after each use and avoiding harsh chemicals.
How should I care for my CielBloom garments?
For best results, hand wash in cold water with mild detergent and lay flat to dry. Avoid bleach, fabric softeners, and direct sunlight when drying to preserve colors and elasticity.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This might occur if your browser cookies are disabled or if an item is out of stock. Try clearing your cache or checking the product availability.
How do I update my account information?
Log into your account and navigate to "Account Settings" where you can update your personal details, shipping addresses, and communication preferences.